Privacy Notice - Milni Collective

1. Who We Are / Scope

Milni operates in New York, New York. The Services are intended for users located in the United States. If you are outside the United States, please be aware that your information may be transferred to, processed in, or stored in jurisdictions where privacy laws may differ from those of your location.

Milni is not intended for minors under 18 years old, and we do not knowingly collect personal information from minors. If we discover that we have collected data from a minor without parental consent, we will take reasonable steps to delete it. If you are a parent or guardian and believe your child under 18 has provided us personal data, please contact us at support@milnicollective.com to request deletion.

2. Changes to This Privacy Notice

We may modify this Privacy Notice from time to time. When we do, we will update the "Last updated" date above. If we make material changes in how we collect, use, or share your personal information, we will take steps we believe are reasonable to notify you, for example via email or banner notice on the Services. If you do not agree to any updated terms, you should stop using the Services.

3. Information We Collect

We collect information in several ways.

Information You Provide Directly

Some features require you to supply information. You may choose not to provide certain data, though that may limit your access to certain features. Types of information you may provide include:

Identity and contact information (name, email address, phone number, shipping or billing address)
Account information (username, password, profile photo, preferences)
Payment information (credit or debit card or other payment credentials, billing address); sensitive payment data is handled through secure third-party processors
Content you submit (such as photos, listings, reviews, messages, feedback)
Other optional information you choose to share (for example through onboarding, customer support, surveys, or referral codes)

Information Collected Automatically

When you access or use the Services, we automatically collect certain information, including:

Device information (device type, browser, operating system, unique device identifiers, IP address)
Usage data (pages visited, interactions, session duration, click stream, referrers, timestamps)
Approximate location, derived from IP address or other signals, where permitted
Analytics data used to understand how users engage with the Services

We may use cookies, web beacons, and similar technologies ("Tracking Technologies") to collect this information. See Section 6 for more details.

Information from Third Parties

We may also receive information about you from outside sources, including:

Social media or other third-party platforms, if you link or interact via them (such as Google sign-in)
Analytics providers
Service providers who assist with fraud detection, identity verification, or background checks

4. How We Use Your Information

We use your personal information to:

Provide, maintain, and operate the Services, including account management, transaction processing, payment processing, shipping label generation, and customer support
Enhance, analyze, and improve our Services by understanding how users interact with the platform
Personalize your experience, including recommendations and offers relevant to your preferences
Communicate with you about updates, promotional materials, new features (if you opt in), notifications, and customer service
Detect, prevent, and respond to fraud, abuse, security incidents, or violations of policy
Comply with legal obligations, enforce our Terms of Service, and protect our rights and those of other users

Where possible, we may aggregate or de-identify information so it can no longer reasonably identify you, and use that data for analysis, research, or other purposes.

5. Sharing and Disclosure of Your Information

We may share your information as follows:

With service providers who perform functions on our behalf, including Stripe (payment processing), Google (account authentication), shipping platforms, email service providers, web hosting, and analytics providers
With other users as necessary to complete a Transaction (for example, a lender will see the renter's shipping address)
With third parties when required by law, or to respond to lawful requests (such as subpoenas or court orders), or to protect our rights, safety, or property, or those of others
With affiliates or business partners for services, marketing, or joint offerings
In connection with a business transaction, such as a merger, acquisition, or sale of assets
With your consent, where you authorize such sharing

We do not sell your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of the Services, to understand usage trends, to remember your settings, and to help us improve the Services. These may include:

Strictly necessary cookies that allow the Services to function properly
Functional cookies that remember your preferences and settings
Analytics cookies that help us understand how users engage with the Services
Advertising or marketing cookies, where applicable

You can control or block cookies through your browser settings. Doing so may affect how certain features work. Where relevant, we provide opt-outs or controls for specific tracking and targeted advertising.

7. Your Rights and Choices

Depending on where you live, you may have certain privacy rights, including:

Access: request a copy of the personal information we hold about you
Correction: request correction of inaccurate or incomplete data
Deletion: request deletion of your personal data, subject to our legal obligations
Objection: object to certain processing, including marketing communications or profiling
Portability: request your data in a portable format, where required by law

You may also opt out of marketing communications at any time by following unsubscribe instructions or contacting us at support@milnicollective.com.

Residents of California, Colorado, Connecticut, Utah, Virginia, and other states with comprehensive privacy laws may have additional rights. To exercise those rights, contact us at support@milnicollective.com.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No system is fully secure, however, and while we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Websites and Links

Our Services may include links to or integrations with third-party websites, tools, or services. These are not controlled by us, and their privacy practices may differ. We encourage you to review any third-party policies before providing personal data.

10. Data Retention

We retain personal information for as long as needed to provide the Services and for legitimate business purposes, including legal, accounting, or reporting requirements. Transaction records may be retained for the period required by tax and other applicable laws after an account is closed.

11. Contact Information

If you have questions, comments, or requests about this Privacy Notice or our privacy practices, contact us:

Email: support@milnicollective.com

Address: 45 W 34th St, Suite 911, New York, NY 10001