Milni FAQ

Below are answers to our most commonly asked questions. If you can't find what you're looking for, please reach out to support@milnicollective.com.

General Platform Questions

Styling & Appointments

Milni offers free virtual styling appointments with our expert team. If you're in New York City, we'd also love to welcome you to our sister company's showroom at:

45 W 34th St, Suite 911, New York, NY 10001

Book an Appointment:

Virtual Styling Appointment: Schedule here
Rental Appointment (Showroom): Schedule here
Buying Appointment (Showroom): Schedule here

Milni FAQ

General Platform Questions

Styling & Appointments

Accounts & Profiles

Selling & Lending

Buying & Renting

Shipping & Delivery

Returns, Refunds & Exchanges

Trust & Safety

Policies & Legal

Other

Milni FAQ

General Platform Questions

What is Milni?

How does Milni work?

Who can use Milni?

Is Milni available outside the U.S.?

Does Milni own or sell the items listed?

Styling & Appointments

Accounts & Profiles

How do I create an account?

Can I use Milni without an account?

What if I forget my login or think my account was hacked?

Can I have multiple accounts?

How do I delete or deactivate my account?

Selling & Lending

How do I list an item for sale or rent?

What types of items can I list? Are there any restrictions?

How long are my items rented out for and how does pricing work?

How should I prepare my item before sending it?

Who is responsible for cleaning after a rental?

What if my rented item is returned damaged?

How do I prove damage for reimbursement?

What happens if my item is damaged beyond repair?

What if the renter returns my item late?

What if a renter never returns my item?

How are payments made to sellers or lenders?

Does Milni charge fees for selling or lending?

Are listings reviewed before going live?

Buying & Renting

How do I purchase or rent an item?

How long can I rent an item for?

What payment methods are accepted?

Are prices negotiable?

Do I pay for shipping when I buy or rent?

What if an item doesn't fit or isn't as described?

Can I try an item before renting or buying?

What should I do if my rented item arrives damaged?

What happens if I don't return an item on time?

Does Milni provide insurance for rentals?

Shipping & Delivery

How does delivery work?

Do I need to package my item myself?

Who is responsible if an item is lost or damaged during shipping?

Can I arrange my own delivery instead of using Milni's courier?

Returns, Refunds & Exchanges

Can I return or exchange an item I purchased?

Is there a cancellation policy?

Who do I contact if I have a problem with my order?

Trust & Safety

What should I do if I suspect a fraudulent listing or user?

Are transactions protected by Milni?

Can I report another user for misconduct?

Policies & Legal

What happens if I violate Milni's rules?

Can Milni suspend or terminate my account?

What are my tax obligations as a seller or lender?

How are disputes resolved?

Other

Who do I contact for support?

How do I contact the other party?

Does Milni have social media or community events?