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Milni FAQ
Common questions below. Don't see yours? Email
support@milnicollective.com
.
General Platform
What is Milni?
How does Milni work?
Who can use Milni?
Is Milni available outside the U.S.?
Does Milni own or sell the items listed?
Styling & Appointments
Can I get virtual styling help?
Can I visit the NYC showroom?
Accounts & Profiles
Can I use Milni without an account?
How do I create an account?
What if I forget my login or think my account was hacked?
Can I have multiple accounts?
How do I delete or deactivate my account?
Selling & Lending
How do I list an item for sale or rent?
What can I list?
Are there restrictions on designer vs. non-designer pieces?
How do I list a designer piece?
What are the photo and listing requirements?
How long are rentals?
How is rental pricing set?
How does an offer work?
Can I cancel an accepted booking?
How should I prepare my item before sending it?
What happens if I don't ship by the agreed ship date?
Are alterations allowed during a rental?
Who is responsible for cleaning after a rental?
What if my rented item is returned damaged?
How do I prove damage for reimbursement?
What if my item is damaged beyond repair?
What if the renter returns my item late?
What if a renter never returns my item?
What if the renter returns the item after I've already been paid out for non-return?
How are payments made to sellers and lenders?
What does Milni charge for selling or lending?
What is a Managed Closet?
Buying & Renting
How do I purchase or rent an item?
Are prices negotiable?
When am I charged?
How long is my offer valid?
Can I cancel an offer before the lender accepts?
What if the lender doesn't respond after accepting my offer?
How long can I rent an item for?
What payment methods are accepted?
Is sales tax charged?
Do I pay for shipping when I buy or rent?
What if an item doesn't fit?
What if the item isn't as described?
What if part of my order is missing?
What if the item doesn't arrive in time for my event?
Can I try an item before renting or buying?
What should I do if my rented item arrives damaged?
Can I make alterations to a rented item?
What happens if I don't return an item on time?
What if I return the item after being charged the full retail value?
How long do refunds take?
What can my card on file be charged for?
Shipping & Delivery
How does delivery work?
Do I need to package my item myself?
Who is responsible if an item is lost or damaged during shipping?
If using a courier service
Returns, Refunds & Exchanges
Can I return or exchange an item I purchased?
Is there a cancellation policy?
Who do I contact if I have a problem with my order?
Trust & Safety
What should I do if I suspect a fraudulent listing or user?
Are transactions protected by Milni?
Can I report another user for misconduct?
Can I leave a review after a transaction?
Policies & Legal
What happens if I violate Milni's rules?
Can Milni suspend or terminate my account?
What are my tax obligations as a seller or lender?
How are disputes resolved?
Privacy & Data
How does Milni handle my privacy?
Other
Who do I contact for support?
How do I contact the other party?
Does Milni have social media or community events?
